The Education of a Prof...

Observations and musing from a young academic.

Sunday, July 24, 2011

When policies are put ahead of people.

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Whenever you travel around for a couple of weeks, whether on vacation or for business, you have the opportunity to experience many examples ...
1 comment:
Monday, June 20, 2011

Sunshine 101: A Service Primer

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The sun has come out today in Halifax. Finally, it's warm and bright. People seem happier today. They are walking with a bounce in thei...
6 comments:
Wednesday, June 15, 2011

I have seen the ‘Best-Stop’ & it is good!

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If you’ve been following my thoughts over the last few months, you know that I’m a huge fan of amazing customer service. Customers should be...
Monday, June 6, 2011

Understanding Value from the Customer's Chair

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In my last blog post about the airline industry, I spoke about the low cost pricing strategy currently used by many airline companies. These...
1 comment:
Monday, May 30, 2011

Observations on Customer Service from 40,000 ft

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Take Off Just recently, I returned from a trip to Hawaii. It was quite a fantastic trip, one that I hope to be able to do again...soon =)....
3 comments:
Monday, May 16, 2011

Don’t forget the ‘social’ in social media

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Back in my early days at university, I knew a guy on a quest. He would go out every weekend to the clubs. He was brutally honest about h...
2 comments:
Tuesday, April 12, 2011

6 Things To Do When Exams Are Done

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For university students, nearing the end of your exam period in April evokes the same feelings as an eight year old on Christmas Eve. Visio...
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